Oversees hospital utilization performance improvement and operational management of the site Case Management Department in order to promote effective utilization of hospital resources, ensure processes support appropriate reimbursement for services rendered, support efficient patient throughput, and ensure compliance with all state and federal regulations related to case management services.
Integrates national standards for case management scope of services including:
• Utilization Management supporting medical necessity and denial prevention
• Transition Management promoting appropriate length of stay, readmission prevention and patient satisfaction
• Care Coordination by demonstrating throughput efficiency while assuring care is the right sequence and at appropriate level of care
• Compliance with state and federal regulatory requirements, TJC accreditation standards and comany policy
• Education provided to physicians, patients, families and caregivers
1. Graduate from an accredited school of Nursing. Bachelor’s degree in Nursing or other health-related field, or the equivalent combination of education and/or related experience. Master’s degree in Nursing, Business Administration or Hospital Administration preferred.
2. Licensed to practice as a Registered Nurse in the State of Michigan;
3. Three to five years of acute hospital case management leadership experience. Five years acute hospital case management experience preferred. McKesson InterQual® experience preferred. Business planning experience preferred.
4. Accredited Case Manager (ACM) preferred.
1. Analytical ability to serve in an advisory/consultative role in determining and/or developing strategies, policies, processes, protocols and methods, frequently in the absence of guidelines or technical assistance, and to evaluate and direct complex systems that foster innovative approaches to procedures/processes.
2. Fiscal skills to monitor and control costs and revenue.
3. Ability to cope with stressful situations, manage multiple and sometimes conflicting priorities simultaneously.
4. Strong communication and interpersonal skills for frequent contacts with internal customers as well as stakeholders external to the DMC to persuade or negotiate on a wide range of subjects in situations which may be controversial, sensitive and/or lead to confrontation. A mastery of a variety of communication modalities is required to include leading meetings, making formal presentations, and writing complex documents and managing complex relationships over time.
5. Teaching abilities to conduct educational programs for staff.
6. Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.
7. Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.
8. Technical knowledge of community resources, regulatory requirements, reimbursements and utilization management procedures in order to function as a resource for staff